Question 1

How does pricing work?

Accepted Answer

We price each job based on the specific items, their condition, and your location. You send us photos, we review them, and we send you an exact price before you commit to anything. No surprises.

Question 2

Why do you need photos before giving a price?

Accepted Answer

Every piece of furniture is different. Photos let us see the fabric type, size, staining, and condition so we can give you an accurate price — not a vague range that changes when we arrive.

Question 3

Is there a minimum charge?

Accepted Answer

Yes, there is a minimum service charge to cover travel and setup. This will be reflected in your quote.

Question 4

Do you charge extra for pet stains or heavy soiling?

Accepted Answer

Heavy soiling, pet damage, and odour treatment may affect the price. We'll assess this from your photos and include it in your quote — no surprises at the door.

Question 5

Are taxes included in the quote?

Accepted Answer

Quotes show the price before tax. Quebec taxes (TPS/TVQ, approximately 14.975%) are added at the time of booking confirmation.

Question 6

What cleaning method do you use?

Accepted Answer

We use professional hot water extraction (steam cleaning) combined with pre-treatment solutions. This method is highly effective at removing deep-set dirt, stains, and allergens.

Question 7

How long does cleaning take?

Accepted Answer

Most jobs take between 1 and 3 hours depending on the number of items and their condition. We'll give you an estimated time when we confirm your appointment.

Question 8

How long does it take for furniture to dry?

Accepted Answer

Drying time is typically 2 to 6 hours depending on the fabric, humidity, and ventilation. We recommend keeping windows open and avoiding sitting on cleaned items until fully dry.

Question 9

Are your cleaning products safe for children and pets?

Accepted Answer

Yes. We use professional-grade products that are safe for families and pets once dry. We'll let you know when it's safe to use your furniture again.

Question 10

Can you remove all stains?

Accepted Answer

We can remove most stains, but some permanent stains (set-in dye, bleach damage, certain chemical stains) cannot be fully removed. We'll be honest with you about what to expect based on your photos.

Question 11

How do I book an appointment?

Accepted Answer

Start by submitting a quote request with photos of your items. Once we send you a quote and you accept it, you'll be able to choose your appointment date and time.

Question 12

How far in advance do I need to book?

Accepted Answer

We typically book 3 to 7 days in advance, though availability varies by season. Submit your quote request and we'll confirm the earliest available slot.

Question 13

What is your cancellation policy?

Accepted Answer

We ask for at least 24 hours notice for cancellations or rescheduling. Cancellations with less than 24 hours notice may be subject to a cancellation fee. See our full Cancellation Policy for details.

Question 14

Do I need to be home during the cleaning?

Accepted Answer

Yes, someone 18 or older must be present during the service to provide access and approve the work.

Question 15

What areas do you serve?

Accepted Answer

We serve Laurentides, Laval, Montréal, Hawkesbury, and surrounding areas. Use our Service Area checker to confirm your location.

Question 16

Do I need to move my furniture?

Accepted Answer

No. We clean furniture in place. You don't need to move anything — just make sure we have clear access to the items being cleaned.

Question 17

Do you bring your own equipment?

Accepted Answer

Yes. We bring everything — professional cleaning equipment, solutions, and tools. You don't need to provide anything.

Question 18

Do you offer same-day service?

Accepted Answer

Same-day service is occasionally available depending on our schedule. Submit a quote request and mention that you need same-day service — we'll do our best.

Frequently Asked Questions

Pricing & Quotes

The Cleaning Process

Booking & Scheduling

Service Area & Logistics

Still have questions?